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How book32 Handles Your Personal Information

Your privacy matters to us, and this page lays out exactly what data book32 collects when you open an account, make a deposit via PayPal or Venmo, or access the platform from your mobile device.

Account data protectionPayPal & Venmo transaction privacyMobile access data handlingYour right to request dataUS-eligible states only
book32 How book32 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, export, or delete the personal data we hold on your account, our support team handles those requests directly. Reach out through live chat inside the platform, send an email to our privacy address, or use the in-account help form. We aim to respond to all data-related requests within the timeframe required by applicable state law — and we'll confirm receipt so you know the request is in the queue.

Live Chat Open the chat window inside your account dashboard to reach a support agent who can log your data request and confirm next steps.
Email Support Send your data access or deletion request to our privacy email. Include your registered email address so we can locate your account record quickly.
In-Account Help Form Navigate to Account Settings, select Help, then Privacy Request. Fill in the form and we'll confirm receipt and the expected resolution timeframe.
HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We use SSL encryption across every page and payment flow, so the data moving between your device and our servers — whether you're checking your account balance on mobile or initiating a PayPal withdrawal — is protected in transit. Account access requires email-and-password authentication plus a one-time code sent to your registered phone number. We keep cookies to maintain your session and remember your payment preferences; you can manage cookie settings from your browser at any time.

SSL Encryption

Every account session, deposit flow, and withdrawal request runs over SSL. That covers PayPal transfers, Venmo payouts, and Play+ card transactions equally.

Two-Step Account Access

Log in with your password, then confirm a one-time code sent to your phone. This prevents unauthorized access even if your password is compromised.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to store your preferred payment method. Adjust or clear these from your browser settings at any time.

Data Retention Policy

We hold your account data while your account is active and for the period state and federal law requires afterward. Request deletion and we'll confirm what can be removed under those obligations.

Common Questions About Your Privacy at book32

Here are the questions we hear most often about how we handle personal data, payment records, and account information. If your question isn't here, live chat is the fastest path to an answer.

We collect your name, email, date of birth, and state of residence for identity verification. Your payment method details — PayPal, Venmo, or Play+ — are handled by the payment processor, not stored on our side.

We do not sell your data to marketers. We share limited information with payment processors like PayPal and Venmo, identity verification services, and fraud-detection tools — only what those services need to function.

Go to Account Settings, select Help, then Privacy Request, and submit a data export request. You can also email our privacy address or ask via live chat. We confirm receipt and respond within the applicable legal timeframe.

Yes. Submit a deletion request through the in-account help form or via email. We'll remove what we legally can; some records must be retained under state and federal record-keeping rules, and we'll explain what those are.

When you deposit through PayPal or Venmo, the transaction processes through their secure systems. We receive a confirmation and record the deposit amount on your account; we do not store your PayPal login credentials or Venmo PIN.

Device identifiers and IP address help us confirm your login is coming from an eligible state, since access depends on local law. This data also supports fraud detection and keeps your account from being accessed in unusual locations.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.